Get answers to your frequently asked questions

Please check the FAQ section on the Easy Directory landing page.

How can I integrate my CRM or ERP contacts?

Easy Directory uses Shared Mailboxes as standardized source for third-party contacts to leverage all benefits, that Exchange Online provides. In Easy Directory, you can simply attach one or multiple shared mailboxes to gain access to all your contacts.

Our Contact Synch app offers a proven solution that automatically synchronizes the contacts from your ERP, or CRM, or any other contact database into your shared mailboxes on a daily basis, in a robust and secure way. This ensures that all your contact information is always up to date.

For more information on Contact Synch, please visit our website or see the video, where our virtual assistants, Mike and Sophia, explain it further.

Need to disable Microsoft Entra ID and/or personal Outlook contacts source?

In the case of needing to limit user access, there is now the option to disable Microsoft Entra ID or personal Outlook contacts as sources. This feature provides increased control over contact management.

This setting can be applied globally or to specific Entra ID groups within the organization. Please contact us, we’re happy to configure it for you.

Can I edit contact details directly in Easy Directory?

No. The contact fields are edited in the source of the contact itself. Easy Directory itself does not store contacts and their details. Instead it retrieves the contacts and the information always from the source system, ensuring that the contacts and their details always remains on your systems.

Easy Directory just shows a blank screen

If Easy Directory only shows a white screen, it is mostly due to Firewall settings blocking the app domain (.easydirectory.app) or resources that are loaded by Microsoft Teams, such as cdn.jsdelivr.net.

Please check with your IT administrator if you face such issues.

Missing results: Not as many results as expected

When you search for a contact (e.g., Meier) it might be, that not all Meiers are shown in the search results. This is not an error and due to the reason, that for each contact source only a certain amount of top matching results is loaded to save resources.

You need to further narrow down your search input (e.g., Meier M).

Didn't get any search result or Easy Directory keeps loading

If Easy Directory remains loading and does not show you any search result, please check whether there is a pop-up that gets blocked from your browser. This might be the case, when the consent has not been granted by an administrator so far and the app wants you to log-in with an admin account and your browser blocks pop-ups.

Performance: My search took several seconds

Easy Directory is requesting the contacts through Microsoft's Graph API. Therefore, it is dependent on the performance of Graph. Most of the time, it works in pieces of seconds. Nevertheless, it might happen that the graph response takes some time and thus, a search query lasts for several seconds. Unfortunately, we cannot influence the behavior of Graph.

Cannot find Easy Directory app in Teams or Teams Admin Center

If you cannot find Easy Directory in Teams or in the Teams Admin Center, your Teams administrator might have implemented an App Permission Policy that blocks third-party apps. Therefore, check with your Teams administrator or if you are the administrator, make sure to apply an exception for Easy Directory.


How do I assign the TagAdmin role to manage organization tags
How to mark a view as default start view

Select a view as your default view by clicking on the star-icon. The default view will be loaded as default when you open Easy Directory.


Can I test the app before I need to purchase a license?

Yes, of course. You can just install and test the app for 30 days without the necessity to purchase a license from the beginning on. A banner indicates when your trial period will end.

After the trial has ended, you need to purchase a license through Microsoft App source.

What is concurrent licensing?

A concurrent software license is a type of license that is based on the maximum number of users who will use it simultaneously. For example, if a company purchases 75 concurrent licenses, that means that up to 75 of their employees can use the software at within the given time.

Seats are assigned automatically by the application on a “first come, first serve” rule and are automatically reserved for the user for 30 days. The seat will be de-assigned and available in the pool of available seats if the user doesn’t use the app within this period.

Nevertheless, you are able to reserve a seat for a specific user as subscription owner to ensure that a specific user gets a license and can use the app.

Wat are the benefits of concurrent licensing?
  • Less administration: Reduced administration overhead, since they only need to purchase a certain number of licenses. Assignment will be done automatically

  • Cost-efficiency: The customer only pays for the number of licenses that the is willing to grant within a 30-days period.

  • Seat reservation possible: Even though the seats are acquired through users on a “first come, first serve” rule, a customer can reserve seats for specific users to ensure that they can use the app.

Error during Checkout process

The entire checkout process (e.g. errors when creating the billing profile, etc.) is handled via Microsoft App Source. Errors during this process must be reported directly to Microsoft Support.


Cannot install Easy Directory (as User)

Installing Easy Directory requires consent from Microsoft. Thus, during the installation process a Microsoft pop-up asks you to provide consent. However, it might be that your browser blocks the pop-up. Please ensure, that you unblock it to be able to install Easy Directory.

Cannot find an answer to my question...

If you cannot find an answer to your question, don't hesitate to get in touch with us. -> Open a support ticket

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